Tag Archives: bartender problems

Rebekah… Shalom.

5 Nov

So one of the things about tending bar (that rejiggering of words is for you and your hoity-toity preferences, Ben) is that you have to deal with The Public.  Tending bar is not the only profession in which this is the case, obviously.  I could work for the Department of Motor Vehicles, say.  Or I could work in a retail store, as a police officer, or perhaps be a park ranger.  Although in some of these other professions I might be forced to deal with The Public while they are under the influence on occasion, as a provider of liquor the odds of my dealing with slightly to majorly intoxicated people increases exponentially.  It just goes along with the territory.  Sometimes, this is both horrifying and funny, like the time that I was accused by a legitimately crazy man of stealing his Budweiser when I confiscated it after he attempted to drink it on Atlantic Avenue right in front of my bar while mounting his bicycle.  Other times, I am threatened with violence like the time this really small lady attempted to punch me over the bar after drinking her weight in Brooklyn Lager.  And occasionally, it results in me attempting to break up a Fireman brawl by dousing them all with water and the only result is confused/angry Firemen and a soaked coworker.  When I walk into work I never know what sort of events the day might bring.  What I do know is that I will have to, at some point, deal with some incredibly annoying people.  And that is where this story begins.

As a quick aside let me just say that most of my customers are really great.  They teach me all kinds of things.  They make me laugh.  They gossip with me about the neighborhood staples.  They ask me, over and over again, what I plan on doing with me recently acquired degree.  (The answer, still, is that I will do something…eventually.  Just as soon as I figure out what that something is.  I’m fairly convinced that I’ll know it when I see it.)  Sometimes, they even become my real life friends.  Some of my customers, though, are really hard to deal with.  I don’t know if they are really lonely or if they don’t understand what the word “interesting” means or if maybe they make a sport out of seeing how many times they can make me raise my left eyebrow or cause my eyes to glaze over due to complete and total boredom.  I mean, these people are skilled.  There is one person in particular who fits this mold.  I will call him Tim.

This is a customer who has annoyed me late night pretty consistently for at least 2 years.  He turns up right when I think I’m safe.  Sometimes he’s alone, sometimes he brings in people who are way too drunk for me to serve and then he tries to secretly buy them drinks.  Other times he stands in the corner for prolonged periods of time and weeps.  (Okay, that only happened once but it was very bizarre.)  What he always does, every time, is talk a lot and say very, very little.  On a recent evening he came into the bar and asked me literally a half a dozen times in a 10 minute period what was new.  Finally I got frustrated and said to him,

Nothing.  Nothing is new.  So if you want to ask me again in the future what is new, I would like you to refer back to my previous responses of nothing.  Save us both some time.

Then something amazing happened.  For the first time ever in the history of me and Tim interacting on any level whatsoever, he took the hint.  He realized he was annoying me.  It was a revelation.  He gave me a big, final-seeming salute and marched his way out the door never to be seen again.  Or so I thought.

The following night, much to my dismay, Tim was back!  My coworker and I were absolutely shocked by this unexpected turn of events. I approached him and asked him if he wanted a beer.  He ordered a Heineken.  And then the following interaction occurred:

Tim, while staring at me with a very odd expression: I was told today that you are a member of The Tribe.

After a pause of about 30 seconds in which I stared back at Tim with my head cocked to the side in confusion sort of like a small puppy he continued.

Tim:  Do you know what I mean when I say you are a member of The Tribe?
Me:  Yes.  I am just trying to figure out under what circumstances my religion would come up in conversation.
Tim: No, it’s good.  You know what? I have never met a Jewish bartender before!  This is just great!  I mean, this is breaking down barriers!
Me:  Um…? I’m sorry.  You’ve never met…
Tim: You know, I went into a bar nearby and tried to get a job and they wouldn’t hire me.
Me:  I don’t think that had anything to do with the fact that you are Jewish (I wanted to add that I could think of a few other reasons but I thought that unnecessarily rude.)

At this moment, thankfully, some other customers came in and I was able to abandon my conversation with Tim and go about my evening.  Eventually, seeing that we weren’t going to discuss the Torah or sing the Hava Nagila, Tim went on his way to, I can only imagine, torment some other non-Jewish bartender in close proximity.

Fast forward about 2 hours.

The owner of a nearby bar (and a friend and occasional blog reader and commenter under the assumed email “OBTampons”) walked in, sat at the bar, ordered a Bud Lite and decided to unload his guilt.

OB Tampons: I think I might have done something wrong.  I told Tim you were Jewish

Well, at least the mystery was solved.  After a bit of verbal berating I decided to just accept my lot in life.  I was stuck with Tim.  I would just have to deal with the unavoidable face-melting at some point every single Thursday night for the rest of the foreseeable future.  But the thing was that on this particular week I was working two night shifts in a row.  And wouldn’t you know it, the next night at 9:30pm, a little earlier than usual, in walked Tim. He ordered a Heineken from my coworker (but not until she checked with me to make sure I serve him because “he seemed like a person I wouldn’t serve..” She clearly knows me too well).  I walked over a few minutes later to check and see if he needed something else and he looked at me, with a very serious expression and said,

Rebekah…Shalom.

He promptly walked out into the night.  My life.  Sometimes it is just too much.

Tip #8 on Being a Good Bar Customer

17 Jul

And the customer education mission continues!  Be sure to check out my other tips if you haven’t already.  Mostly they’re funny.  Tip#1, Tip #2, Tip #3, Tip #4, Tip #5, Tip #6 and Tip #7.  Enjoy.  Share.

So I work in a bar that has 15 taps, which these days isn’t really anything to write home about, and a lot of brown liquor.  A lot.  There are so many choices. So many fun and interesting things to try.  So many possibilities.  So I get it, it can be sort of hard to figure out what you might want to drink.  So please, take your time and consider your options but keep this in mind:  choosing what drink to purchase is not like buying a car, it is not like picking a college, it is not like deciding on a career.  Those things will impact your life well beyond the making of the decision whereas choosing a drink really only makes a difference during the drinking of the drink itself.  It might be unpleasant to drink a beer you don’t like but you know what?  I get it.  Sometimes things are yucky.  Be cool.  I will hear your complaint, pour the offending drink out, serve you a new one and you know what?  If you’re nice during the whole interaction and don’t act as if I purposely mixed some foul tasting substance in with your beer specifically to fuck with you I won’t even charge you for it.  Isn’t that great? You know what will not get you a new drink?  Acting like an asshole like this girl did this past Saturday.  Let me explain.

So this past Saturday around 4:30 PM, give or take, a couple walked in and sat at a hightop.  They made no move towards the bar so after a few minutes I politely informed them that there was no table service and that they would have to come place their order at the bar.  Upon hearing this they did what people often do when I give them this information: they gave me nasty looks and acted as if they already knew there was no table service which I knew to be a complete lie because from the second they walked in the door and took their seats they were looking at me expectantly.  Whatever.  Some people just can’t be wrong.  No matter.  About a minute later the female half of the couple came up to the bar and ordered the champagne cocktail I had specialed for the day (I’ve been trying to use up that damn cassis for like, 4 years) and a rum and coke.  I made the drinks, she paid me and took them back to their table and we all carried on happily with our day.  Or so I thought.

About 1/2 hour later the girl comes back up to the bar with a completely untouched rum and coke and says to me, in one of the snottier tones I remember hearing recently (and this after I complimented her on her sandals!),

“Um…what did you make this with?”
Me: “The rum and coke?  Well…with rum? And coke?”
Snotface: “No, what kind of rum?  He says he can’t drink it.”
Me, upon lifting up the bottle of Rico Bay rum: “The well rum.  In any bar you go to if you order a ‘rum and coke’ that is what you will get.”
Snotface, in her best ever imitation of a small, bratty child: “Not any bar.”

I took a moment to calm myself and think about what bars she might frequent that don’t use well rums in their rum and coke. I thought maybe he had a very discerning palate and perhaps he just didn’t like our delicious Rico Bay.  Then I thought that was unlikely because he ordered a rum and coke.  Then I thought maybe they usually go to fancy bars that use call liquor like Bacardi for their well. I mean, her sandals were really nice so it was possible.  I decided it didn’t matter.  So I asked her, trying to do my best imitation of someone who thinks the person she is talking to is a complete bitch,

“Well, what kind of rum would you like, then?”

She turns to her companion to see what he would like and you know what he said? Cuervo.  I looked around the bar to see if anyone else was hearing this because it was hilarious.  She then turned back to me and, in a completely serious tone, repeated,

“He wants Cuervo.”
Me: “Um…tequila?  He wants tequila and coke?”
Snotface: “No, he wants rum and coke.”
Me: “That’s great except that Jose Cuervo is a tequila so I don’t really know what you want me to do here.”

Her companion then started hysterically laughing.  I guess he wasn’t such a bad guy.  Wish he would have ordered the drinks in the first place.  She looked terribly upset that she was not in on the joke.  He then, through fits of giggles, said to me,

“I want Captain Morgan!”

So you guys.  Spiced rum and regular rum taste really different.  This is mostly because spiced rum has spices in it.  Spices like vanilla maybe and some cinnamon.  A spiced rum and coke probably is going to taste different than a rum and coke.  Also, I don’t know of a bar worth its weight in salt that uses spiced rum as their well because you know what would happen? Someone would order a rum and coke and end up with a spiced rum and coke and it would taste weird and they would send it back because that is not, in fact, what they ordered.  Anyway, since she was such a fucking snot I made her pay for her new drink.  So anyway, the moral is if you screw up your order, don’t blame it on the person who made it for you.  Blame it on yourself.  Because it was, in fact, your fault.

Oh and then sort of on the same topic.  Here are three other drink ordering related things that drive most bartenders up the wall. You know, jut for your own edification.

(1) The people who come in when the bar is packed, wave you down (HUGE no-no), and then when you arrive to take their order they turn around to ask their friends what they want.  If you are going to commit the faux pa of waving, snapping, or hollering at your bartender then at least have your order down.  Otherwise you will drop down to the end of the drink line.

(2)  The people who walk in and then stare at the beer board, or taps, or drink menu for fucking ever and when you walk over to see if they are ready they’re all, “um? I need a minute?” as if part of your job is reading minds.  So you make an effort to pass them by every minute or so, looking at them as you slow down to see if they are ready and they either ignore you while staring blankly at the beer boards, taps or drink menu or they give you nasty looks.  Then, all of a sudden, they are ready!  They know what they want!  And they are incredibly agitated if you are not standing right in front of them at that very second for their order.  They act as though the amount of time it took them to get a beer is your fault as opposed to the absolute inability they have in figuring out what they want to drink as if it is the hardest and most important decision they have made ever in their entire lives.

(3)  The people who walk into a non-cocktail bar and when you ask them what they want they say “you tell me.”*  No, I’m sorry, that is not how it works.  You actually tell me. I do not want a description that’s like “I want something pink with some berry notes and a finish of bandaid.”  I want you to tell me the beer you want or the vodka you want or ask me my advice on what sort of whiskey or bourbon might be fun to try.  I will then pour that into the appropriate glass and give it to you.  And then you will like it and give me money.  And then maybe we’ll make some jokes and I’ll listen to you talk about your job and everything will be right with the world.

So yea, ordering.  It is one of the easiest things to do and yet people, regularly, get it oh so wrong.

*And, actually, in my experience cocktail bartenders don’t really like this either.  Generally they like you to at least give them a liquor and a general idea of sweet or savoryness.

People Never Cease to Amaze Me…

11 Mar

…and I don’t always mean that in a good way.

It was my first weekend shift back at work after my (too short) vacation to New Orleans.  I was setting up the bar, feeling pretty good about my morning run and laughing about something that had happened at dinner with my family the night before when the phone rang.  It was Johan.*  I actually didn’t know who Johan was but by the way he started the conversation I guess I should have?  Anyway, apparently Johan had been in the bar the night before and had forgotten his card.  I found the card in the register — it had already been rung up for the amount plus a 20% tip as is our custom — and told him it would be safely sitting there waiting for him to come pick it up.  He told me his friend was probably going to come get it and gave me her name.  He laughed when I informed him his card had already been charged but it wasn’t like a, ‘wow that was funny’ sort of laugh it was more like a rude scoff which I didn’t particularly appreciate but whatever.  I mean, I wasn’t the one who forgot my card at the bar so I kind of figured if anyone in that phone conversation had the right to a rude scoff it was me.  I didn’t scoff, though.  I exercised restraint.  Anyway, I hung up the phone with Johan and went about finishing the task of setting up the bar so I could unlock the door promptly at 12 to the throngs of people waiting outside.**

About 1/2 hour later the phone rang again.  I noticed that the number on the Caller ID looked suspiciously like Johan’s number.  I answered and, sure enough, Johan!  He started explaining to me about the card again prompting me to inform him that I was, in fact, the same person he had spoken to a mere 30 minutes ago and that I remembered the situation quite clearly.  He then told me that his friend would be unable to pick up his card that day.  The rest of the conversation went as follows:

Me:  Oh, that’s okay.  I will just leave it sitting in the register until you can get here.  Don’t worry, I won’t go on a shopping spree or anything.***

Johan, decidedly not amused by my comment:  Well, I was wondering if you could send it to me by post.

So in this brief moment I thought to myself, okay, maybe Johan was just in town visiting some friends but by noon on a Saturday he was no longer in the city.  Or!  Maybe Johan, with his thick Scandinavian accent, was actually at JFK awaiting his flight back to whatever distant land he came from and he was calling in a panic, trying by whatever means possible to get his beloved card back.

Me: Um, where do you live?

Johan: Manhattan.

Me, shocked:  Um, so why don’t you just get on the train and come down here and pick it up?

Johan:  I’m very busy.  My parents are coming to town…I am going back to visit in Switzerland at some point.

Me:  Well, I also am very busy and we don’t have envelopes at the bar right now.  I work all day today and tomorrow.  So you would like me to take this card home with me and then on Monday go out and buy stamps and envelopes and then mail it to you?

Johan who obviously does not understand sarcasm:  Yea, that would be great.

Me:  Um.  Yea.  I’m not going to do that. You’re going to have to come pick it up.

Johan:  But I live all the way on 34th Street!

Me:  Somewhere near Penn Station?

Johan:  Yes! Exactly!

Me:  Oh, you mean you have express trains there?  Just take the 2/3.  It’ll take you like 1/2 hour to get here.  Otherwise I can cut the card up for you.

Johan:  So you won’t send it to me?!

Me: No.

Johan seemed both shocked and appalled by the tragic turn of this conversation.  He really thought that I would mail him his card.  To Manhattan.  Because he was far too busy to get on the train and come pick it up.  And, I mean, if he was on his way back to Europe, or if he lived super far out of town, I probably would have just mailed it to him because I am nice. But dude lived in Manhattan!  He just couldn’t be bothered to come get his damn card. Eventually he informed me that he was going to have a different friend come pick it up for him and all was well and good but seriously, if I ever hear a European tell me that American’s are lazy, I am going to give them Johan’s number.

*Name changed by Googling “common Swedish names.” In hindsight, I should have gone with Lars.

**In the interest of full disclosure there were no throngs.  Basically never are.  And if there were throngs, or even just one throng, I would probably be annoyed about it because a throng, in my experience, never results in something good.  It results in like, stampedes and stuff and it was far too early, and I am far too young, to be stomped to death.

***That is basically my favorite thing to say to people when they call about a forgotten card.  Or I tell them I have already gone on a shopping spree and thank them for my awesome new Vespa but they never seem quite as entertained as me.