Tag Archives: bar stories

I really, really hate Yelp

14 May

I know that I have already blogged about Yelp on here and that maybe one blog about Yelp is enough but whatever. Fuck that. I am angry at Yelp. In fact, I despise Yelp. If I was really good at computers and could hack into Yelp and just make the entire thing fold in on itself I totally would. And if Yelp were a person, He (and Yelp is for sure a he because he makes space for entitled fucktards to air their oftentimes bullshit grievances without any fear of retribution) would be my arch nemesis.

Anyway so you know how people say you shouldn’t read the comments? Well as it turns out that rule also applies to reading Yelp reviews about the place you bartend at. Friends, I have amassed quite a number of negative Yelp reviews. And generally speaking I would say that maybe, given that knowledge, I should look inward and analyze my behavior and think to myself,

Self, perhaps you are in the wrong business. Perhaps all of these negative Yelp reviews are actually realistic and this entire time when you thought you were good at your job and nice to people and a positive influence in the world you were actually a horrible, horrible asshole who deserves to move into a cave and die there, cold and alone.

Ordinarily I would think that. But the thing about it is that the Yelp reviews about me are so asinine and so not even true that it’s like,

No! I should not die in a cave cold and alone! Unless that cave is the only place in the world without Yelp in which case, where do I sign up?

Okay so let’s get down to this. Is it true that I am starting to think that perhaps I should move on to another career that is not so unkind to my body, not so shitty for my sleep schedule and social life, and not so full of Liar McLiar faces? Yes. But moving into a cave? Absolutely off the table. For now. (Unless, as aforementioned, there is no Yelp.) So what has gotten me all in a tizzy on this beautiful Saturday morning? Well, I will tell you.

Last weekend before going to meet with friends I thought that I should just scoot around The Internet for a little and for some reason that scooting involved me looking at Yelp reviews of a bar I work at on the weekends. Stupid, I know. It’s like walking around in a dog park blindfolded and wondering why you stepped in shit. Anyway so obviously I came across a bad Yelp review about myself because people just loooooooooove to write bad Yelp reviews about me apparently. And what made this Yelp review different from all other Yelp reviews? The fact that along with the review there was a picture of me, from behind. And why did she take a picture of me? Was it because I was rude? No. Was it because I had ignored her? No. Was it because she didn’t like her drink? No. Was it because I was so super nice and also she really liked my outfit and wanted everyone to know? Also no. It was because I was changing the beers listed on our chalkboard and in order to do so I had to stand on the back bar. There were two alternatives to me doing that.

  1. Bring a rickety-ass ladder behind the bar at like 11pm on a Friday night and somehow not kill myself while my coworker tried to squeeze around the ladder in order to serve drinks and in the meantime someone would take a photo of me doing that and post it on Yelp.
  2. Not change the beer board which would have meant that my entire evening would have consisted of every single person at the bar ordering the only beer we no longer had and me having to explain that no, we don’t have that beer any more but we have this one instead and I just couldn’t change the beer board because changing the beer board could result in a picture of my ass ending up on Yelp

I wasn’t into either of those alternatives. (Truth be told my ass ending up on Yelp never would have occurred to me prior to this incident but now I will worry about it all the time. Thank you, Christina T.) So I changed the beer board. I got up on the back bar, I erased the writing on the board, I rewrote something else, and then I got down off the back bar and went back to doing the other parts of my job. And all the meanwhile someone, in her infinite wisdom and because her life is so hard and her observations so massively important, took a photo of me and then took time out of her night to go on The Internet and post it. Along with a review asking why I was standing on the back bar. And I want to be like

Bitch, I have chalk in my hand. I was clearly in the act of actually writing when you took that photo. Are you so daft that you cannot use your powers of deductive fucking reasoning to figure out that I was clearly changing the beer board you stupid, stupid asshole?!

But I couldn’t say those things. Nope. Because on Yelp customers get to go online and post bullshit about us in hopes of, what?, getting us fired? and we have essentially no recourse. All we can do is ignore Yelp, go about our business, and hope that people don’t write reviews of us doing such horrible things as putting a lime on a glass with our bare hands (ugh! ew!), or asking them to present ID with their credit cards (what a fucking cunt!), or cutting them off when they become aggressive or look like maybe they might vomit on themselves or someone else (what is she,allergic to fun?!). We have to go to our jobs fully aware that we might wake up to text messages from our bosses asking what happened with the dude who has taken to The Internet to claim that we stole his change when it is clearly shown on video that his change was returned, and with a smile no less. And we have to then read long diatribes by that “wronged” person calling us unprofessional and rude and racist for something that didn’t even happen. And it’s like, fuck! You guys! Seriously!

So in summation, I hate Yelp. I think Yelp is a horrible website and the people who write drunken bullshit on there are dicks who should have their Internet privileges revoked. Maybe they should be the ones to go spend some time in a cave, cold and lonely. I’m not saying that I am perfect. But don’t you have something better to do than feel a certain way about an experience and then make up flat out lies about a person you don’t even know who did nothing other than pour you a beer, charge you for it and then return your change? And also, please don’t post photos of me online. That’s rude. Oh, and also, don’t bring your own booze into my bar and then write a bad review about me when I kick you out. This isn’t self serve! Stay home! I hate you!

Yelp. I am coming for you. And when I find you it will not be pretty.

 

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Trauma is a Bitch

1 Jun

I feel as though I have been harping on this. As if it has occupied some unreasonable amount of space in my brain and my body. As if I have to apologize for referencing it, for talking about it, for allowing it to impact the way I do my job and live my life. I would say this is the last time I will bring it up here but I cannot say that for certain because I don’t know when, and if, it might come back to haunt my mind again. Trauma, as it turns out, is a strange and unpredictable thing. It winds its way into and throughout your body, it occupies the smallest crevices in your brain. It shows its face at the strangest times and leaves you standing on the street, silent tears streaming down your face, breathing through your racing heart, wondering why all the jokes you make about it can’t just force it to live in the past where it belongs. It makes you doubt your strength and your ability to will yourself to just move forward and leave that experience in the dust, a small annotation in a long life.

A few weeks ago I was informed by my coworker that the guy who physically assaulted me at work had come into the bar. Entirely unrelatedly, and by no intention of my own, I had spoken with him previously, and extremely briefly, over the phone. He told me he hoped we could move forward and become friends. I chuckled and told him not to be crazy, to take care of himself. I got off the phone and I felt good, in control, strong. I worked a shift behind the very bar where the incident occurred and then the next day I wrote him a letter. I knew he wasn’t going to read it, although I would be pleased if he did. It was just a means for me to tell him what I wanted him to know and to take back a little bit of my own power. The goal was to feel a little less helpless and it seemed like it worked. But then the news. I don’t know exactly how to put into words the feeling I got when I was told he had been in the bar the previous week. My hand immediately shot just above my left eye where there is still a pebble-sized calcification just below the skin that I find myself touching when I get nervous or uncomfortable. I looked at my friend in disbelief. My stomach dropped through the floor. I started sweating. I got the chills. So much for power and control. So much for thinking that a guy with a sizeable rap sheet who would throw a glass at the face of a girl who is half his size and two-thirds his age has even an ounce of self-control, has the capability of making reasonable decisions, gives a shit about his own future and his freedom. Joke’s on me, I guess. Seeing the best in a person is simply not possible when there is nothing good there. But beyond that I realized that I had been operating under the incorrect assumption that I was safe and that I was trusting the word of a man who I honestly believe to be a monster. He told his family he would stay away from the bar and me. He didn’t. And according to security he has tried to come into the bar when I’ve been there. Apparently booze tastes better when you get it from a place where you are unwelcome.

And then there was last night. I met up with a good friend of mine to just, I don’t know, catch-up, unload, destress. We went to our local spot which was oddly busy and, just as we decided to go somewhere better suited to our mood I heard it:  violent flesh-on-flesh contact. I grabbed my friend’s arm and just kept saying “oh god, oh god, oh god” until he headed into the mass of people trying to get the man who had struck the bartender out of the room. All of a sudden they were moving towards me. An angry, loud, testosterone-full group of people forcing the guy through the bar and out onto the street. I wedged myself between the bar and a stranger sitting on a barstool. A stranger whose sweatshirt hood I grabbed as I had visions of myself somehow being slammed into the bar or taking an errant elbow to the face. It wasn’t about me, had nothing to do with me, was likely not going to effect me and yet I couldn’t see how something like this couldn’t somehow drag me in. When I knew the coast was clear I fled through the door and leaned against the building, I concentrated on my breathing and willed my heart to just slow the fuck down. I felt weak and powerless. But even more acutely I felt like a self-indulgent asshole as I stood there having a panic attack over someone else’s experience and my proximity to it. Crazy, right?

I guess it’s just a weird thing to realize that sometimes being well-adjusted, self-reflective and emotionally even-keeled is simply not enough. And it’s infuriating to me to acknowledge that another person, a person who I actually don’t even really know and am afraid I might not recognize, has the ability to throw me into a complete and total tailspin in an entirely different neighborhood and in completely different circumstances without even doing anything. His actions didn’t change his psychology but they certainly altered mine. And then it gets me thinking about the trauma that other people deal with on the day-to-day. In the grand scheme of things, what I experienced was small potatoes. People live through wars, through violent attacks of all kinds, through fires, through abuse, through horrific accidents. I imagine those experiences creep up on them, too. Sometimes even randomly, on a Sunday night, in their own backyard. But that’s life, I guess. All we can hope to do is keep pushing forward, realize our feelings and emotions are important and worthwhile, take care of ourselves as best we can and when we can’t, reach out to others to take the pressure off. That’s what friends and family are for and I am eternally grateful for mine.

Here’s to hoping that this is the last post about this bullshit.

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A Letter to the Guy Who Threw a Glass at My Face

7 Mar

Dear ______,

It has been two weeks since the night that you decided to throw a glass at my head because I, rightfully it now seems, refused to serve you a drink because of your aggressive behavior. I am quite certain you won’t ever read this but on the off-chance that you stumble upon it one day, I figured I would let you know what my past two weeks have looked like.

I woke up the Sunday following the incident unable to fully see through my left eye because the lid was swollen enough that it was obstructing my vision. I picked up the phone and called my parents. My father answered. I started off the conversation by asking him whether he was sitting down, telling him that I was fine, and then told him that some guy had thrown a glass at my face and that I had a black eye. During the first moments of the conversation he must have motioned for my mother to pick up a receiver because at some point her voice appeared, a soothing balance to my father’s worry turned anger turned worry. I understood both of their approaches. I can’t imagine what it must be like to receive a phone call from your daughter on a Sunday morning with the news that she was physically assaulted at her job.  I spent the rest of the day on the phone with my parents and my boss, I cancelled plans with friends, got shifts covered at work, I cried. Occasionally I passed in front of the mirror, shocked every single time by the face that looked back at me.

That evening was taken up by a visit to urgent care to assess any potential permanent or temporary damage. Thankfully you hit me in the “right” place, a centimeter above my eye socket. Had the glass struck me just slightly lower, I could have lost my vision or the entire eye. But of course you weren’t thinking about that. You were so infuriated by my refusal to serve you the alcohol you clearly did not need that you almost caused me serious, permanent damage. It’s a strange feeling to consider yourself lucky in the aftermath of such an attack but I do. It could have been much worse. And honestly, you are almost as lucky as me that it wasn’t.

And the phone calls continued. To friends and family concerned about my well-being and ready to offer me advice about what I should do next. I would be stupid to go back to work at that bar, they said. I was like a sitting duck. I wouldn’t be safe. On top of the pain I was feeling in my head I was also looking at a potential loss of my livelihood, at least for the immediate future. But you didn’t think about that, either. You didn’t think about me being concerned about the short 2 block walk from the subway to my job, about the distance between the bar entrance and the taxi I will always have waiting for me now, about my anxiety that a new security guard who doesn’t know you will let you walk in the door and there I’ll be again, face-to-face with you, refusing you service because you will never get anything off me again, hoping that you don’t grab a bottle this time.

And then, of course, there is the physical reality. I have been making my way through the world for the past two weeks with a black eye. Do you know what it’s like to be a girl walking around with a black eye? No, of course you don’t, but I’ll tell you. It fucking sucks. People either stare or they avoid looking at your face, directing all questions and comments conspicuously over your left shoulder. Those that stare do so with a look of concern and pity. You can see the narrative forming in their heads about the late night argument, the angry boyfriend or husband, the accusations, the promises that it won’t happen again. Most people don’t ask what happened because they already know, or think they do. Those that comment say things along the lines of what a customer said to me last night: I hate seeing that shit. He refused to allow me to tell him the actual story about what happened, to assure him — even though, to be honest, I am not sure — of my safety. He already knew the story, or so he thought. He threw me a $20 tip.

I know you don’t care but my face is almost entirely back to normal. There is just a small discoloration under my left eye that can, in some light, pass for a birthmark. So when I head behind the bar tonight, behind the same bar that two weeks ago was the scene of the attack, I will look almost like I did then, almost like I did when you lost your shit and threw a double rocks glass at me without a thought to my safety or your freedom. But I guess rash behavior is sort of your deal, or so I’ve been told.

So I guess now we wait and see, let the chips fall where they may. I will continue to question every decision I have made up until this point. Were they right? Were they smart? Were they the best choices for me? My safety? Never once did I think about how these decisions might impact you. You are meaningless to me. Whatever happens to you now is on you, you did it. And as the time passes you will become less frightening to me. I will start to feel sorry for you, for whatever is wrong in your head that makes you behave the way you do, again and again, and somehow justify it to yourself. I will feel sorry for your family who constantly has to clean up your mess. One day they will stop. And it will just be you, and your anger, and your violence, all alone. I may or may not be the straw that puts you there but it will happen. And by that point I will barely even remember that you exist.

Good luck.

Rebekah

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