Tag Archives: restaurant industry

Tip #21 on Being a Good Bar Customer

28 Mar

Wow you guys. I haven’t written one of these since this one back in August of 2016, and that one included positive reinforcement. I know they were a popular part of my blog, but almost getting fired over writing them sort of took the shine off the whole thing, you know? Well, whatever. That was then and this is now. And I still don’t actually think I did anything wrong, as long as you don’t consider hurting the feelings of a couple of arrogant, misogynist assholes “something wrong.” I certainly don’t. So, that being said, let us continue.

So this post is a lot less about someone actually doing something awful and a lot more about one of my biggest pet peeves as a bartender. And it’s not just me! I did a (very limited) survey of some of the bartenders that I know and discovered that this is a pet peeve shared by all two of them! So I will extrapolate this data and apply it to all other bartenders and voila! I declare this pet peeve universally held. What is the pet peeve, you may ask? Let me tell you a little story.

So there I am, behind the bar. A new customer walks in. I greet him with a peppy(ish)

Hey! How are you?

as I reach over, grab a coaster and toss it in front of him. He replies that he is okay, takes his phone out of his pocket, puts it down, takes his seat and orders his drink. I make the drink, engaging in polite conversation as I do it. But then when I return to his seat and make a move to put his drink on the coaster that I have placed in front of him in preparation for this exact moment I realize it’s gone. But I swear that I put it there. I always put down a coaster. That’s part of the whole steps of service thing that I am so accustomed to. So where could it be? And then I see it: his phone. He has put it on the coaster. And I am immediately reminded of the hundreds and hundreds of times this exact scenario has played itself out over the past decade and change during which I have occupied space behind the stick.

And I am left wondering, why? Why do people do this? Do they have coasters on their coffee tables that they use as resting places for their phones while they watch TV, placing their beer or whisky on the rocks directly on the wood, potentially leaving a ring? Do they always have two coasters present, one for the phone and one for the drink, just so that their phone doesn’t some how feel less welcome? Do they enjoy constantly wiping up small puddles of condensation that has accumulated on their surfaces? Is this just a small expression of their concern for the environment, and their worry of our ever-expanding landfills and its effects on the planet that we call home? Am I missing something?

I am also left standing there with a prepared drink and no pre-placed (and available) coaster upon which to place it. What is a bartender to do? Well, there are a number of different possible next steps.

  1. Shrug your shoulders and place the drink directly on the bar;
  2. Grab a new coaster, toss it either casually or angrily next to the original coaster (this is entirely dependent on the bartender’s mood and/or the number of times she has faced this exact same scenario that shift), and place the drink atop its new throne;
  3. Reach down, grab the phone (AKA coaster stealer), move it and then place the drink down on the original coaster all while making eye contact with the customer;
  4. Place the drink on top of the phone which has now become the de facto coaster after its successful ouster of the previous coaster which was not fairly elected in the first place.

Personally, I oscillate between options 2 and 3. They are direct and instructive (two things I love being!) all without putting myself at risk of an accusation of destruction of property even though, really, putting your phone on the bar is pretty dumb.* One of the two people I surveyed for this post recently made use of option 4 and told me that although it didn’t go over that well in the moment (PSA: no phone was harmed in the placing of the drink) it is pretty funny in hindsight. He doesn’t, however, recommend that particular course of action for the faint of heart. So, I don’t know, maybe I will leave that for the blessed day that I work my last ever bartending shift. Which will probably never happen. Whatever, a girl can dream.

And, while I’m dreaming, you can journey around my blog and read all the previous tip as well as all the other random shit I write about. It’ll be fun (and sometimes infuriating). But mostly fun. I swear.

*I do it all the time.

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A Simple Request

1 Jun

Working in a bar has made me learn a lot about people.  It has made me realize that, on the whole and when combined with alcohol and a certain lack of respect for service professionals, people are poorly behaved and quite stupid. In the past, I have written a a few times about the poorly behaved subset, but today I wish to regale you with a tale, a short tale, of stupidity.

My bar, for those of you who have had the pleasure of drinking there, is a bar, strictly that.  We have weekly food specials — wings on Mondays, cheese and crackers on Wednesdays, bagels on Sundays — but we lack a kitchen.  All the foodstuffs are brought in from outside and are free.  Sometimes, this leads to some confusion.  People come in on non-food days thinking that there will be food out.  People take a seat at the bar and place an order for wings when the goods are located directly behind them in a heating tray.  People sit down and order a beer and ask to see the menu.  All these different misconceptions about the services we provide, or don’t provide, are completely understandable.  The conversation I had last night, however, was not understandable at all.

A group of four people came in and found a table.  The representative of the group, a tall guy in plaid, then came up, ordered the decided-upon drinks, and asked to see the food menu.  I responded the way I always do.

“Sorry, we don’t have a kitchen but you’re more than welcome to bring food in if you’d like.  I also have this big book of menus if you want to order something.”

He nodded at me vigorously.

“Would you like the book of menus?”

More nodding.  I handed him the book, which is actually a huge binder full of little laminated folders packed with tons of menus from local restaurants (mostly Asian Fusion, it seems) and went along doing my job.  About 45 minutes later, a thin girl in a green dress (a t-shirt, maybe?) comes shuffling, and I mean shuffling, up to the bar, holding the binder open on her extended forearms.  She slides the binder down onto the bar in front of where I was doing dishes and looks up at me, doe eyed.  She then looks down at the open menu laying across the binder, looks up at me again and then cocks her head to the side.  At this point, I was pretty sure I knew what was about to happen but I didn’t want to believe it.  I gave her the benefit of the doubt.

Me:  “Yes?”

Simple Girl:  “We would like to order take-out off this menu,” tapping her finger on the menu for a local Middle Eastern restaurant.

Me:  “That’s great.  Call them.”

Simple Girl:  “Oh, we have to call?”

Me, exasperated:  “Yes.”

She then picked up the book of menus and once again laid it over her forearms and headed back to the table where the rest of her party awaited her.  I looked in disbelief at two of my other customers who had overheard the entire interaction.  They looked equally as amused.  I shook my head and continued on washing glasses, chuckling about the stupidity of the request.  Then, it occurred to me, it wasn’t just this one stupid girl.  There were 4 people.  There were 4 people sitting at a table, deciding where to order from, and they all came to the consensus that the reasonable thing to do at that juncture was not to order directly from the restaurant that clearly had no association with the establishment in which they were currently sitting.  No.  The reasonable thing to do was to send someone up to the bar with the menus to request that the bartender order their dinner for them. I stopped being amused and got a little sad.  People.  So stupid.

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Don’t Be An Asshole

3 May

Last Thursday night I was, as I am every Thursday night, behind the stick of the bar in which I work.  It had been one of those days.  Specifically, it had been the day that I was harassed by someone in, and on my way home from, The Home Depot near where I live.  I was not in the mood.  But, in an effort at being professional, I tried to put my day’s anger out of my mind.  After all, it wasn’t the fault of my customers that some asshat in an SUV had stalked me through a hardware store and then tried to give me a ride home.  The night went along more or less without a hitch…until about 3:15.  We have this customer who comes in after his restaurant closes most nights of the week. I find him incredibly annoying.  Also, weird.  Annoying and weird.  But as long as I ask him how his night went, give him the 5 tastes of beer he wants and then the actual pint he decides upon, everything is more or less okay.  I try not to talk to him much but to be pleasant when do.  Generally he only stays for one or two, generally he is gone by 12:30 or so.  This past week was different.

He, I’ll call him Daniel, came in at the usual time with a few of his coworkers.  They were celebrating the return of one of the other employees of the restaurant who had been injured the week before.  We were all happy he was back at work and smiling.  Daniel had his customary two beers and then the third.  After the third beer, about 2 1/2 hours after he originally showed up, he decided to go home.  I was happy.  Then, 15 minutes later, he was back.  That is never a good sign.  Generally I find that people who come in late night looking for that one last drink are the most problematic of them all.  Sometimes you don’t know how much they have had and that last one puts them over the edge.  Sometimes you know how much they’ve had but, since they have been there for awhile and you know them, you feel a little bad cutting them off even though you know you should.  You don’t cut them off and you always, every single time, regret it and swear next time that happens you’ll do it.  But then it happens again and you don’t.  Vicious cycle.  Anyway, I have no idea of what this guy’s tolerance is whatsoever.  I only ever see him have one or two.  But I knew when he walked back in the door that this was the drink that was going to do it.  He ordered a Guinness.  With a 4.2% ABV, I figured this was a safe and smart order.  He started asking my coworker a question.  She said she didn’t want to talk about it.  Then he did the thing which I find that men often do:  he asked her again.  Again and again and again.  He phrased it differently.  Tried to guess the answer.  Over and over and over.  Finally she, and I, had had enough.  It was my bar – she was barbacking – so I decided to step in and ask him to drop it.  As I see it, as a bartender, it is my job to make sure that my clients and coworkers feel comfortable and safe and not annoyed.  He argued with me, told me he wasn’t talking to me, that I interrupted.  She fled to the bathroom, I walked away to the other side of our very long bar, leaving him alone.  A few moments later a song came on that sounded more appropriate at a funeral than in a bar, so I walked down the other end, past Daniel, to skip to the next one.  He started up with me again.  I ignored him.  And then, again.  Clearly this is a man who doesn’t take no, or drop it for that matter, for an answer. Finally, after another pointless back-and-forth, I got so annoyed by his condescension and accusatory tone that I asked him to finish his beer and go.  He said he could go somewhere else.  So I said fine, and I took his beer and pulled it in front of me, a sign that it was no longer his to drink.  He looked at me and said,

“Are you drunk?”

“No,” I responded, “but I’m fairly certain you are.  I’m working.  This is me doing my job.”

And then he said it, “go fuck yourself,” and he stormed off.

Now I have been a person far longer than I have been a bartender, but 95% of the times I have been told off in one way or another have been when I have been behind the bar.  And 95% of those times have been by men.  It’s something that I never get used to and something I completely don’t understand.  Being called a bitch.  Told I am “disrespectful.”  Informed that if a girl at my bar has a tattoo on her lower back that is exposed it is someone’s “right to take a photo of it,” that if she didn’t want it looked at she wouldn’t have gotten a tattoo there.  Being instructed to “smile, it’s not so bad.”  Having dollar bills hurled at me over a bar as if I were a piece of trash.  I am told by friends not to let it bother me, and it’s not as if it diminishes my feelings of self-worth or anything, but it still doesn’t feel good.  All I am doing is trying to create an environment that is safe and enjoyable to the majority of people in it.  If you are the one that is standing in the way of the obtainment of that environment, then I am going to ask you to stop and, if you don’t, to leave.  And your meager tips aren’t going to stand in the way of me holding you accountable.  I don’t need the money that badly and I don’t need you to come back.  I find that the people I stand up for, the people I step in for, make much more loyal customers than the drunken idiot I tolerate.  That’s the way it is.  That is my job. Don’t blame me for the fact that you misbehaved, blame yourself.  Go home and think about it.  Figure out why it is that you are not able to act like a normal person in the world. Alcohol is not an excuse and it’s not a license to do, and say, whatever you want, even though a lot of people think it is.  All you have to do is abide by one simple rule:  don’t be an asshole.  Now is that so hard?

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